Terms of Service

Last Updated: 22 December 2025

These Terms of Service ("Terms") govern your use of D&SH Limited's services and website. By accessing or using our services, you agree to be bound by these Terms.

1. Services Provided

D&SH Limited provides professional home and commercial improvement services including, but not limited to:

• Carpet fittings and installation
• Curtains and blinds installation
• Painting services for homes, flats, and commercial spaces
• Deep cleaning services
• Silicone filling and sealing services

All services are provided in accordance with UK standards and regulations.

2. Booking and Payment

When you book our services:

• All bookings are subject to availability and confirmation
• We will provide a written quote before commencing work
• Payment terms will be agreed upon before work begins
• Payment is due as per the agreed terms, typically upon completion of work
• We accept cash, bank transfer, and other agreed payment methods

3. Cancellation Policy

If you need to cancel or reschedule a booking:

• Please provide at least 24 hours' notice for cancellations
• Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee
• We reserve the right to charge for materials already purchased for your project
• Rescheduling is subject to availability

4. Warranty and Guarantee

We stand behind our work:

• All work is guaranteed for a period as specified in your service agreement
• We will rectify any defects in workmanship at no additional cost, subject to fair wear and tear
• Warranty does not cover damage caused by misuse, accidents, or modifications made by third parties
• Please report any issues within the warranty period for prompt resolution

5. Liability

Our liability is limited as follows:

• We are fully insured and hold public liability insurance
• We are not liable for any pre-existing damage or conditions that were not disclosed before work commenced
• Our liability is limited to the value of the work carried out
• We are not responsible for any indirect or consequential losses

6. Health and Safety

We are committed to maintaining high health and safety standards:

• All our team members are trained in health and safety procedures
• We comply with all UK health and safety regulations
• We will inform you of any potential hazards and take appropriate precautions
• You are responsible for ensuring safe access to the work area

7. Data Protection

We respect your privacy and handle your personal data in accordance with UK GDPR and the Data Protection Act 2018. Please see our Privacy Policy for more information.

8. Complaints

If you have any concerns or complaints about our services:

• Please contact us immediately at contact@dshlimited.uk or by phone
• We will investigate and respond to all complaints within 5 working days
• We are committed to resolving any issues to your satisfaction

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the new Terms.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Information

If you have any questions about these Terms, please contact us: